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We offer Free Shipping on orders over $50 to U.S. Addresses (lower 48 states). Free Shipping does not include inside delivery, setup, or removal of debris.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within 1-2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided during checkout. If you do not receive tracking information from us within three business days of your order feel free to follow up with us at email@example.com.
Please inspect the packaging of your item(s) when it arrives, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours may be subject to a $20 administration fee. If your order has shipped, you (the buyer) will be responsible for the return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
New and unused products can be returned within 30 days from invoice date with a 15% restocking fee. The following terms and conditions apply:
-Customer pays for freight to return the product.
- Product should be in the condition it was received, unused, and in the original box and/or packaging, except for hygienic products. The original packaging for hygienic products must not have been opened.
- Please do not write anything on the package being returned including RMA# or address
- Credit will be given for the product but not the original freight (if applicable).
- Standard freight policy applies to new orders. A 25% restocking fee applies to returns between 31 to 60 days after invoice date. A restocking fee will be waived if the customer is placing another order at the same time as requesting a return. The order must be shipped to the original residential address. (Excludes Power Products being returned)
Used items are not eligible for return but are covered under their respective warranties.
Thank you for choosing EZMEDx for your healthcare needs!